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Returns and Refunds – ShopMizo

Returns & Refunds

Changed your mind? Here’s the process.

Initiate Your Return

Contact us by email within 14 calendar days of receiving your package. Include your order reference and the product name.

Send It Back

We’ll provide a return address and instructions. Return shipping is at your expense unless the product was defective or incorrect.

Receive Your Refund

After we receive and verify the returned item, a full refund will be issued within 14 working days to your original payment method.

Conditions

  • Products must be returned unused, with all original packaging intact
  • Made-to-order or personalized items cannot be returned